When will my order ship?
Orders within the United States, shipping typically takes 2-3 business days.
What methods of payment do you accept?
- Diners Club
- Shop Pay
Can I place an order over the phone or via email?
Sure. Please call 206-651-5296 or email firstname.lastname@example.org
How will my order ship?
We normally ship all domestic orders USPS.
How much does shipping cost?
Packages at 3 pounds or less Shipping cost $9, and packages larger than that Shipping cost $14.
Processing and handling take 1 to 2 business days. Orders shipped domestically normally take 2 to 3 business days to arrive.
All orders placed before 3 pm PST are shipped the same day.
Order Cut off Time: 3 pm PST
Order handling: 1-2 days
Transit time: 2-3 Days
All orders placed before 4 pm PST are shipped the same day.
Order Cut off Time: 4 pm [(GMT-08:00) Pacific Time (US & Canada)]
Order handling: 1-2 days
Transit time: 6-18 Business Days
Orders can be canceled before they're packaged—once orders are packaged and processed they cannot be canceled. Once we give a package to USPS we are no longer responsible for it. All orders are insured against damage by USPS.How do I track my order?
You will receive an email notifying you once your order has shipped. The email will include a unique parcel tracking number and also a Tracking Link. To review your order status Click on that Tracking link from the USPS or From their official website(https://tools.usps.com/go/TrackConfirmAction_input) You can Track your order with the Tracking Number.
It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
I'm interested in something, but would love to see measurements
Understandable! Please reach out via phone or email and we'll take any measurements you might need. Don't be shy.
My size is sold out. When will you have more?
Good question. If it's a seasonal item (say, wildly-patterned shorts) we aren't likely to get more. If you're looking at something more evergreen, we might place a reorder.
Do you offer a warranty on your products?
We're fortunate to stock a lot of terrific brands that really stand by their product. In short—most of our vendors have their own warranty programs. If something is obviously defective please bring it on by.
What is your return policy?
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our Return Policy.
The item I ordered doesn't fit. Can I exchange it for something else?
If we have your size, absolutely. Please write us at email@example.com and we'll get the process started.
I received the wrong item. What should I do?
Whoops! Accidents happen and apologies are in order. Please contact us via phone or email and have your order number ready. We'll fix things up.
For further inquiries:
Phone number: +1 206-651-5296
Physical address: Windthrow LLC, 345 15th Ave E, Suite 103, Seattle WA 98112, United States