Refund policy

RETURN POLICY

Last updated April 04, 2023

Thanks for your purchase. We hope you're happy with it! If you are not completely satisfied, you may return it to us for a full refund or an exchange—barring a few exceptions. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within Fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. (Note that overdue requests may not be accepted.)

What is the restocking fee?

• No restocking fee

How much will customers pay for return shipping?

1. For defective products/customer remorse

• Customers are responsible for all return shipping costs. Please insure your package is shipped back safely (the original packaging is usually a good place to start) and damaged returns will not be accepted.

 

RETURN PROCESS

To return an item, please email customer service at info@windthrow.store to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Windthrow LLC

345 15th Ave E, Suite 103, Seattle WA 98112, United States

Email: info@windthrow.store

Phone: +1 206-651-5296

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your refund or exchange. Please allow at least fifteen (15) days from receiving your item to process your refund or exchange. We will notify you by email when your refund has been processed.

EXCEPTIONS

Sale items are not eligible for return or exchange.

For defective or damaged products, please get in touch with us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

Phone number: +1 206-651-5296

Email: info@windthrow.store